Product Safety Reporting
If it concerns a medicine:
If you experience any side effects, speak to your doctor, pharmacist, or nurse.
You can also report adverse effects directly through the national reporting system (French National Agency for the Safety of Medicines and Health Products (ANSM) and the network of Regional Pharmacovigilance Centers) by filling out the online form on the Ministry of Health and Prevention’s portal for reporting adverse health events.
If it concerns a medical device:
You can report to the ANSM an incident or risk of incident related to a medical device directly through the national reporting system (French National Agency for the Safety of Medicines and Health Products (ANSM)) by filling out the online form on the Ministry of Health and Prevention’s portal for reporting adverse health events.
If it concerns a food supplement:
Nutrivigilance is a system aimed at improving consumer safety. It assesses reports of adverse effects potentially linked to the consumption of certain food products, including dietary supplements.
If you experience an adverse effect, it is recommended to contact a healthcare professional who can file the report on your behalf.
You can also fill out the online form on the website of the French Agency for Food, Environmental and Occupational Health & Safety (ANSES).
Medical Information and Product Quality Complaints
If you wish to obtain scientific, medical, or regulatory information about our products or to file a complaint regarding the quality of our products, please contact us:
Phone
France (Mainland):
France Overseas Territories and Abroad:
+ 33 (0)3.21.18.22.70
Online Form
By filling out the online medical information request form.
0062-ENV/09/21