Product information, complaints and
undesirable effect reporting

France
Belgium
Luxembourg
Italy
Other Countries

If it concerns a medicine

If you experience any adverse effects, please speak to your doctor, pharmacist, or nurse.
You may also report adverse effects directly via the national reporting system (French National Agency for Medicines and Health Products Safety – ANSM and the network of Regional Pharmacovigilance Centres) by filling out the online form on the official health reporting portal.

If it concerns a medical device

You can report an incident or risk of incident related to a medical device directly to ANSM via the national reporting system by filling out the online form on the Ministry of Health and Prevention’s portal for reporting adverse health events.

If it concerns a food supplement

Nutrivigilance is a system designed to improve consumer safety. It investigates reports of adverse effects that may be linked to the consumption of certain food products, including food supplements.
If you have experienced an adverse effect, it is recommended that you consult a healthcare professional so they can submit the report.

You may also fill out the online form available on the website of the French Agency for Food, Environmental and Occupational Health & Safety (ANSES).

Product information / complaints

If you would like to obtain scientific, medical or regulatory information about our products, submit a product quality complaint, report an adverse event or a pregnancy occurring during the use of one of our products, please contact us at:

Number for Metropolitan France:

Number for Overseas France and abroad:
+33(0)3 21 18 22 70

By completing the medical information form below

    Product information / complaints

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    Privacy statement

    In its capacity as data controller, UPSA processes personal data in order to process your request, manage quality complaints as well as possible side effects related to the use of our products and for internal analysis purposes in compliance (hereinafter referred to as ‘Purposes’) with the applicable legal provisions and in particular EU Regulation 2016/679 known as the ‘RGPD’. The legal basis for the Purposes described corresponds to compliance with a legal obligation to which UPSA is subject.

    The recipients of your personal data are solely UPSA's Medical Information, Pharmacovigilance and Quality departments, their authorised personnel, bodies in charge of product evaluation, public bodies and subcontractors acting on behalf of and under the responsibilitý of UPSA for IT support and processing purposes. These subcontractors ensure an adequate level of protection for your information that complies with the regulations in force by signing Standard Contractual Clauses established by the European Commission when they are located outside the European Union.

    Personal data is protected by physical and technological measures and is kept for 10 years after the withdrawal of the marketing authorisation for the product concerned by your appeal. You have the right to access your data, to rectify it, to limit its processing and to have it ported. To exercise one or more of these rights, please contact UPSA's Data Protection Officer in writing at the following address: 3, rue Joseph Monier - 92500 Rueil-Malmaison or by email at EUDPO@upsa-ph.com. You also have the right to lodge a complaint with the CNIL if you feel, after contacting us, that your rights above have not been respected.

    Head office
    UPSA SAS
    3 rue Joseph Monier
    92500 Rueil Malmaison